Careers

About FITCH

FITCH is the world’s leading brand and retail consultancy. Designing the Future. Online, offline and in person. We don’t predict the future, we influence it and we design it. Whenever and wherever your customer meets your brand.

Job Purpose:

• Client Understanding Understand the client’s business and structure
  - Exposure to working as part of the Account Management team in a client facing environment
  - Demonstrate an interest in our clients, sectors, and competitors within the FITCH remit (retail, experience, brand)
  - Distil your knowledge to form observations and insights, distributing relevant project and sector knowledge to the wider Account Management team
• Team Coordination Ensure the smooth running of the team
  - Ownership of weekly client status reports, revenue forecast reports, resourcing requests
• Budgeting Demonstrate financial awareness for projects
  - Ability to significantly contribute to developing cost proposals for new projects
  - Ability to forecast, raise POs, invoice, and maintain tight management of small ongoing project budgets
• Project Management Run small scale projects
  - Manage timelines and resource in conjunction with the Account Manager / Director ensuring that the wider team including Strategy, Creative and Digital know the project status and next steps
• Creative Demonstrate an informed point of view on the creative work
  - Demonstrating an interest in and sound judgment of creative work against clients’ brief, customer needs and ambition

About FITCH

FITCH is the world’s leading brand and retail consultancy. Designing the Future. Online, offline and in person. We don’t predict the future, we influence it and we design it. Whenever and wherever your customer meets your brand.

Job Purpose:

Acting as the playmaker, the AD owns the client relationships, making key decisions and leading the team to ensure smooth delivery of projects. They exceed client expectations at all times; making the process of project management and delivery straightforward and easy for both the client and the agency. By developing good everyday relationships with clients they deliver reassurance that their accounts are being well managed. The AD will build strong, strategic business relationships in order to identify new opportunities and organically grow business.

Professional & Technical Experience:

• Previous agency side experience at SAM level in the design industry or related creative industry (retail experience preferred) with 8+ years’ experience
• Proven experience in 3D/environmental design process
• Experience directing £1M+ accounts – projects with scale
• Financially astute and great attention to detail
• Track record of building relationships and consulting senior clients on strategic branding/ design/comms
• Strong collaborator and communicator – a team player who can take the lead and also stand on their own when required
• Competent line manager and leader of cross discipline teams
• Mentorship capabilities with a proven track record of having managed more than 2 people

Characteristics:

• Highly organised
• Presence – leadership, authority
• Patience and intuition
• Agility – ability and willingness to multi-task
• High energy - passion for design, branding and developing the growth of the business
• Ability to challenge and inspire teams

Key Responsibilities: The majority of time within the role is dedicated to:

• Project Management
  - Client lead on multiple key accounts
  - Financially accountable for directing and growing complex accounts – this includes proposal writing, forecasting, strategic planning, reporting and meeting monthly and annual financial targets
  - Support Business Directors in delivering best-in-class account management
• Leadership
  - Be a leader within the agency to the account members and other disciplines – contribute to the organic growth of others
  - Provide clarity and direction to key stakeholders at all times (brief writing/articulation of business challenges, weaknesses and opportunities)
• Clients
  - Develop consultative relationships with key senior stakeholders within the client’s business
  - Network within a business to expand client base
  - Champion FITCH’s though-leadership and positioning by promoting its use in all works (where relevant)
• Commercial acumen
  - Management of the whole team’s accounts
  - Fundamental understanding of the wider business position and fiscal challenges
  - Contract negotiation (not just fees)/the ability to directly engage with procurement to broker a deal that is mutually beneficial to all parties
• Creative
  - The ability to present FITCH, strategic thinking and creative seamlessly, either as part of a team or independently
• Industry Knowledge
  - Deep understanding of the commercial landscape surrounding the client’s business including a sound understanding of all operational aspects of their business

Key Success Factors:

• Leadership: Ability to unite large groups behind a common viewpoint and maintain internal and external relationships whilst executing the vision
• Conviction: Ability to speak with knowledge and authority on all aspects of project management, the agency’s business and associated disciplines
• Foresight: The ability to predict potential issues and opportunities from both an internal and external perspective
• Integrity: A deep-rooted knowledge of the industry and sector commanding respect

This is a Fixed Term Contract position, with an immediate start.

Job Purpose:

Reporting to the Financial Controller and being responsible for proactively managing revenue (in conjunction with the Group Revenue Accountant) and costs on projects across the studio. Ensuring time and expenses are recorded against the correct project, and billed out accurately and in a timely manner to the client. Liaising with clients across the globe from the Middle East to Asia, ensuring that payments are received within agreed payment terms and allocated correctly on the system.

Professional & Technical Experience:

• Studying towards a professional qualifications CIMA/ACCA/AAT
• Finance system experience, preferably Maconomy
• Proficient in Microsoft Office packages, especially Excel
• Excellent numeracy
• Billing Experience
• Client/customer service experience

Key Responsibilities:

• Raising invoices and credits in a timely manner ensuring all supporting paperwork is received and checked in line with SOX and other internal control processes
• Creating and maintaining job/project files with all relevant client sign off and purchase orders, as well as all other necessary job-related correspondence
• Leading monthly client finance meetings with Account Management teams to monitor WIP reports and billing schedules to ensure that all costs and fees are billed on time
• Posting the reallocation of expenses/time between jobs where required
• Liaising with the client finance contacts to ensure that billing plans/processes are adhered to
• Working with the credit controller, liaising with client finance contacts to ensure issues are resolved and invoices paid on time
• Ability to work closely with the Financial Controller and other team members to support month end accounting, forecasting, and ad-hoc analysis

Key Success Factors:

• Jobs opened in a timely fashion upon receipt of client approval
• Jobs billed at the earliest opportunity
• Proactively billing large third party costs in advance
• Maintaining / minimising the WIP so that jobs are closed in a timely fashion (i.e. only open jobs on the report)
• Matching costs on WIP regularly
• Ensure that invoices are raised correctly (i.e. no credit notes raised for errors)
• To have a detailed understanding of each job on the WIP, therefore able to immediately answer questions from client service / FC / FD
• 100% SOX compliance in the billing / revenue area

Key Relationships:

• Group FD
• Financial Controller
• Client Accountant
• Finance Assistant
• Account Management

If you couldn't find the job you were looking for that's OK. Check back often, but also fill out the form below, giving us permission to keep your information on file for six months so that if something does become available in that time, we can get in contact with you!

About FITCH

FITCH is the world’s leading brand and retail consultancy. Designing the Future. Online, offline and in person. We don’t predict the future, we influence it and we design it. Whenever and wherever your customer meets your brand.

Job Purpose:

Like conducting an orchestra, the SAM co-ordinates client programmes in conjunction with the Account Director and Account Manager. By acting as the liaison between FITCH and clients, they effectively engage internal teams, vendors and clients at the right point in the process to ensure successful, co-ordinated results.

The SAM strives to maintain, meet and exceed client expectations in overseeing the management and delivery of projects to budget and on time. This role is also responsible for ensuring that client deliverables are being fulfilled by the Account Managers and Account Co-ordinators.

Professional & Technical Experience:

• Previous agency experience at Account Manager level in design industry or related creative industry (retail experience required) with 4+ years’ experience
• Proven experience in 3D/environmental design process
• Proven ability to manage medium to large scale branding and design projects for both environments and brand communication deliverables
• Strong experience engaging, developing and retaining client relationships
• Excellent interpersonal and communication skills honed within the creative industry

Characteristics:

• Team oriented within a framework of leadership
• Strong verbal and written communication and presentation skills
• Detail-oriented with exceptional organisational skills; must be able to multi-task and prioritise
• Ability to coordinate, self-motivate and support the team, while working closely with other clients and creative

Key Responsibilities: The majority of time within the role is dedicated to:

• • Project Management
  o Client lead on at least one account in addition to multiple project workstreams
  - Overall responsibility for the management or co-ordination of projects from start to finish; overseeing project quality throughout the entire process
• Team Co-ordination
  - Ability to unify a small team behind a single vison showcasing clear interdisciplinary understanding
  - Demonstrate a full understanding of the brief, requirements and deliverables; providing mentoring and on-the-job training to Account Managers and Account Co-ordinators
• Clients
  - Managing client expectations at all times with issues tackled in advance and problems foreseen and resolved
  - Building and maintaining strong continuous relationships with key senior clients, identifying and addressing their needs
• Finance
  - Financially accountable for the whole project; defining the scope of work, planning cost proposals and timelines as well as forecasting budgets and tracking spend
  - Confident negotiator capable of working with client to reach a mutually beneficial position on finance and project deliverables
  - The ability to uncover potential opportunities within the current workstreams
• Creative
  - Ensuring creative teams are fully briefed. Participating in brand discussions and strategic deliverables with clients, strategists and/or creative teams
  - Adding value through creative feedback and strategic insights showcased through an innovative approach to problem solving-not being afraid to use this to challenge the studio and clients as required
  - Confidently present work with reference to FITCH proprietary tools where relevant
• Industry Insight
  - Maintaining a good understanding of the client and the major trends shaping the market; ensuring AM and AC are developing knowledge

Key Success Factors:

• Management: Ability to communicate any client activity/issues and feedback to the whole company (not just the team), become independently responsible for the outcome
• Proactivity: Ability to be a team player, capable of working unscripted within the client environment to convert exciting opportunities and develop new ones
• Adaptability: Ability to not only develop and execute a variety of project work plans, working to a deadline and within budget but also with a variety of different people and working styles
• Engagement: Strength of working relationships – both internal and external as well as confidence in presenting FITCH’s offering in a knowledgeable and compelling manner